Welcome to 1st Choice Point of Sale & Surveillance. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, requesting a quote, or engaging our services, you agree to be bound by these Terms.

1. Services Overview

1st Choice Point of Sale & Surveillance provides point-of-sale (POS) systems, surveillance systems, software solutions, installation, training, maintenance, and related technology services to businesses. Our services include but are not limited to system consultation, hardware and software procurement, installation, configuration, training, and ongoing technical support.

2. SMS Messaging Terms and Compliance

Program Description. This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with 1st Choice Point of Sale & Surveillance through our website at https://1stchoicepos.com/, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
Cancellation Instructions. You can cancel the SMS service at any time. Simply text STOP to the same number that sent you messages. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Support Information. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to admin@1stchoicepos.com or call (925) 999-8992 during business hours.
Carrier Liability. Carriers are not liable for delayed or undelivered messages.
Message and Data Rates. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and account activity.
Privacy. Your mobile information is handled under our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

3. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

Use the website in any way that violates applicable federal, state, local, or international law
Attempt to gain unauthorized access to any portion of the website or its related systems
Use the website to transmit any malicious code, viruses, or harmful content
Reproduce, distribute, or create derivative works from any content on the website without our express written consent
Use any automated system (bots, scrapers) to access the website without our prior written permission

4. Service Agreements and Quotes

All service engagements are subject to a separate written service agreement or statement of work. Quotes provided through our website or by our sales team are estimates and may be subject to change based on site survey findings, equipment availability, or changes in project scope.

A quote does not constitute a binding contract until both parties execute a formal service agreement.

5. Payment Terms

Payment terms are specified in your individual service agreement. General terms include:

A deposit may be required before project commencement
Invoices are due upon receipt unless otherwise specified in your agreement
Late payments may incur interest charges as specified in your service agreement
All payments are in U.S. dollars

6. Hardware and Software

Warranties

Hardware and software products sold by 1st Choice Point of Sale & Surveillance are covered by the manufacturer's warranty. We facilitate warranty claims on your behalf but are not the direct warrantor of third-party products. Our POS touchscreen terminals are backed by an optional Overnight Exchange Warranty and up to 5 years of Accidental Damage protection. Surveillance systems include a 3-year limited manufacturer warranty.

Licensing

Software licenses provided as part of our solutions are subject to the terms and conditions of the respective software publishers. You agree to comply with all applicable software license agreements.

7. Installation and Project Services

1st Choice Point of Sale & Surveillance will perform installation and project services in a professional and workmanlike manner. You agree to provide reasonable access to your premises and cooperate with our technicians during installations. Any delays caused by your inability to provide access or required information may result in schedule changes and additional charges.

8. Support and Maintenance

Support and maintenance services are provided in accordance with your service agreement. Standard business hours are 8:30 AM to 5:30 PM, Monday through Friday. After-hours emergency remote support may be available as specified in your agreement.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of 1st Choice Point of Sale & Surveillance or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, modify, distribute, or republish any content from this website without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 1st Choice Point of Sale & Surveillance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of our website or services.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to 1st Choice Point of Sale & Surveillance for the specific service giving rise to the claim during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless 1st Choice Point of Sale & Surveillance, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.

12. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Alameda County, California.

14. Termination

We reserve the right to terminate or suspend your access to our website at any time, without prior notice or liability, for any reason, including breach of these Terms. Termination of website access does not affect any existing service agreements between you and 1st Choice Point of Sale & Surveillance.

15. Changes to These Terms

We may revise these Terms at any time by posting the updated version on our website. Your continued use of the website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

1st Choice Point of Sale & Surveillance
11750 Dublin Blvd, Suite 100, Dublin, CA 94568
Phone: (925) 999-8992
Email: admin@1stchoicepos.com