# 1st Choice Point of Sale & Surveillance > Full-service POS and surveillance technology provider based in Dublin, California. Since 2003, we have delivered enterprise-grade point of sale systems, commercial surveillance solutions, and comprehensive professional services to restaurants, retailers, and businesses of all sizes across the United States. ## About 1st Choice Point of Sale & Surveillance is a trusted technology partner with over 23 years of experience in the POS and surveillance industry. We are a one-stop shop for businesses that need reliable point of sale hardware, intuitive POS software, commercial security camera systems, and ongoing technical support. Our team of in-house technicians and customer service representatives handles everything from initial site surveys and system design to installation, training, and long-term maintenance. We are headquartered at 11750 Dublin Blvd, Suite 100, Dublin, CA 94568 and serve clients nationwide with both remote and onsite support. ## Solutions ### Front of House Streamline customer-facing operations with intuitive POS terminals and payment processing. Whether you need a new counter terminal, guest-facing display, accessible kitchen screen, or one that does all three, 1st Choice POS delivers with proven restaurant POS hardware that offers best-in-class durability, performance, and scalability. ### Back of House Powerful management tools for inventory, employees, and business operations. Our solutions give you complete control over inventory management, employee scheduling, vendor relationships, and business analytics. Make data-driven decisions with real-time insights into every aspect of your operation. ### Gift & Loyalty Solutions Build customer relationships with gift cards and loyalty programs. Our proven loyalty platforms allow you to create flexible, personalized programs that deepen guest brand connections and evolve alongside your business. Our gift card management solution reimagines gift card programs, blending ease, personalization, and scalability to enhance loyalty and create a powerful growth engine. ### Online Ordering Integrated online ordering that flows directly into your POS system. Online ordering has evolved to allow customers the ease and comfort to order at the touch of a finger. We enable businesses through marketplace management to simplify complexity, reduce tech burdens, and grow with confidence through smart digital menu ordering across all guest channels. ### Kiosks Smart kiosk technology powered by behavioral AI to optimize ordering and boost revenue. By reducing operational friction and costs, operators can unlock higher profitability and sustainable growth. Our kiosks feature self-service ordering, behavioral AI optimization, reduced wait times, upselling automation, and ADA-compliant options. ### Drive-Thru Built on field-proven technology, our drive-thru solutions connect clear communication with powerful operational insights. Restaurants gain the visibility they need to reduce wait times, improve order accuracy, and deliver a better guest experience. Features include outdoor display systems, headset integration, order confirmation screens, timer systems, line-busting tablets, and multi-lane support. ### Surveillance Professional security camera systems to protect your business and assets. Delivering innovative, value-adding products from cameras and NVRs, mobile apps and software. We provide sophisticated data solutions that push the boundaries of business systems and applications. Product lines feature only high-quality products with HD and 4K camera options, remote viewing from anywhere, night vision, motion detection alerts, POS integration for loss prevention, and cloud and local storage. ## Professional Services ### New Systems Training Proper use of the new equipment is critical to a project's success. Our in-house staff of technicians and customer service representatives will assist you during the initial implementation stage of your new systems, but most importantly during the life of your business. With the possibility of employee changes, we are here to ensure new staff can receive the same training the original staff received, giving you peace of mind. ### Maintenance & Repair Our new POS touchscreen terminals are backed by an optional Overnight Exchange Warranty and 5 years of Accidental Damage protection, covering spills, surges, and drops. If a system is accidentally damaged or has a manufacturing defect, we make replacements quick and hassle-free. All surveillance systems come with a 3-year limited manufacturer warranty, and our local distributor can provide same-day RMAs to get you back up and running fast. ### Asset Management We take the hassle of moving, storing and redeploying your point of sale or surveillance hardware. Our team is available to uninstall the hardware at your location and bring it back to our facility for storing or redeploying it to a new location. ### Customized Support Does your business require a unique support package for your point of sale or surveillance needs? We can tailor our support around the needs of your business and project. Our support levels range from depot repair with 24 to 48 hour turnaround to a next business day onsite response. ### Site Survey Not sure exactly what is needed at your locations for POS or Surveillance? Our site surveys include location inspection, detailed equipment audits, and site photos. This will aid in determining exactly what is needed for the successful installation of your point of sale or surveillance systems. ### Onsite Installation Our technicians provide professional quality installations across the continental US. We ensure every installation meets your specifications through a comprehensive installation checkout procedure. ### Technology Integration Have existing hardware or software that needs to be integrated into your new system? Pending compatibility confirmation and testing, our team of technicians are here to help, allowing you to minimize out of pocket upfront costs. ### Staging & Deployment Your new point of sale, drive-thru or surveillance systems can be configured to your exact specifications and shipped and/or personally delivered from our facility ensuring your business is updated on time and on budget. No point of sale or surveillance project is too large for our facility to handle. ### Project Management Our experts will work with you to lay out and execute the best possible solution for your installation and deployment project. A dedicated project manager will oversee the entire project from procurement to planning to execution. ## Industries Served ### Quick Service Restaurants Fast, reliable POS systems designed for high-volume quick service environments. Speed, accuracy, and ease of use are built into every solution we provide for QSR operations. ### Table Service Restaurants Full-featured POS solutions for dine-in restaurants with table management, split checks, coursing, and server management capabilities. ### Medical Specialized POS and payment solutions for medical offices, clinics, and healthcare facilities that need secure, HIPAA-aware transaction processing. ### Convenience Stores Inventory-focused POS systems for convenience stores with barcode scanning, age verification, lottery integration, and fast checkout. ### Grocery Stores Scalable POS solutions for grocery operations with produce scale integration, EBT acceptance, coupon management, and self-checkout options. ### Smoke Shops Age-verified POS solutions for tobacco and smoke shops with compliance features, inventory tracking, and customer loyalty programs. ## Notable Clients 1st Choice POS has served hundreds of businesses across the Bay Area and nationwide, including: - Baskin-Robbins - Bubba Gump Shrimp Co. - J. Lohr Vineyards & Wines - Paul Mitchell The School - Tacos El Gordo - The Tech Museum of Innovation - Kids Park - Dark Horse Lounge - CleanSource (SupplyWorks) - Dublin Chamber of Commerce - Yogurt Mill - Urban Picnic - Haystack Pizza - Joe's Seafood - Far West Fungi - Tribe CrossFit - Pane Italiano Qualita (PIQ) - St. Claire Hotel - Hotel Sahara - Posada de San Juan - Lena's Soul Food Cafe - Mekong Restaurant - Shan-E-Punjab - VN Grill - Sagar Indian Restaurant - Samraj Fine Dining - AutoGlass Now - UnWined Bar - Green Market - The Spa - Oda Sushi - Job Corps - WCMA ## Contact Information - **Address:** 11750 Dublin Blvd, Suite 100, Dublin, CA 94568 - **Phone:** (925) 999-8992 - **Email:** admin@1stchoicepos.com - **Website:** https://1stchoicepos.com - **Facebook:** https://www.facebook.com/1stChoicePOSandSurveillance/ - **Yelp:** https://www.yelp.com/biz/1st-choice-point-of-sale-and-surveillance-dublin - **Hours:** Monday through Friday, 8:30 AM to 5:30 PM ## Why Choose 1st Choice - Over 23 years of industry experience since 2003 - One-stop shop for POS and surveillance needs - In-house technicians and customer service team - Nationwide onsite installation coverage - Comprehensive warranty and accidental damage protection - Custom support packages tailored to your business - Pre-configured staging and deployment from our facility - Dedicated project management for large-scale rollouts - Trusted by major brands and local businesses alike